Last updated November 2, 2026
This Privacy Notice for Evjen Legacy AS (doing business as NOVAVO) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@getnovavo.com.
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using the table of contents below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? Only a few details: our store sends us the details of an order, and family members give us the names and contact details of the people they invite.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is in the app, in Settings, or Profile in the older version of the app, or by contacting us.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. It may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, information about how and when you use our Services, and other technical information. Some of it, such as error reports, can be linked to your account.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
In Short: We receive a few details from our store and from the family members who invite others.
When an order is placed with us, our store (Shopify) sends us the details described in section 18. When a family member invites someone, they give us that person's name and email address, or, for the person who will answer the questions by text, a first name, a mobile phone number, a time zone and, if they tell us, whether to call them he, she or they. We do not buy information about you from data providers or marketing partners.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases:
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information.
The third parties we may share personal information with are as follows:
We also may need to share your personal information in the following situations:
In Short: The app keeps a few small things on your device so you stay signed in and it keeps working. We do not track you.
The app stores small pieces of information on your device, such as cookies and similar browser storage, to keep you signed in, remember your settings, keep your account secure, and help us find and fix crashes and bugs.
We do not track you: we do not combine what you do in NOVAVO with information from other companies' apps or websites, and we do not sell your information.
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions.
We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products are designed for the following functions:
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process.
Turning a recording into text cannot be switched off for a recording you keep, because it is how your book gets written (see section 15). The writing helpers only run when a family member taps them. You can delete a recording, or your whole account, at any time (see section 8).
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission's Standard Contractual Clauses:
We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request.
In Short: We keep your recordings, transcripts, stories and books for as long as your account is open, unless you delete them sooner. This section says what deleting removes.
What you make. We keep your recordings, transcripts, stories and books for as long as your account is open, unless you delete them sooner, apart from the Download everything copy described below. You can delete a recording or a book yourself at any time.
Deleting a recording. Deleting a recording removes it, with its audio and its written text. If a story was made from that recording, the story keeps its sound, and its written text, until you delete your account. A removed file can still be restored by us for 7 days, and after that it is gone for good, except from a Download everything copy made before you deleted it.
Deleting your account. You can delete your account in Settings, or Profile in the older version of the app. For your protection, you may be asked to sign in again first. Deleting your account removes your profile, your books, your recordings and stories and their audio files, the share links you made, the access you gave others to your books and the access they gave you to theirs, and your sign-in. It also removes the people your family asked for stories, their questions and their links. We keep a note that a number asked us to stop texting, so it is never texted again unless that number texts START, and the proof of what each person agreed to (see section 22). Our backup copies of a deleted account are gone within 7 days.
We also keep the record of each order (what was bought, when, the order number and the email on it) for as long as bookkeeping law requires.
Stopping the texts. The person answering the questions can stop the texts at any time with the link in any message. Stopping deletes nothing: the recordings they have already given stay with the family.
Records that clear on a timer. The technical delivery notices our text message provider sends us about each text are deleted within a few days. A reply to our texts that we have acted on is deleted 90 days after it arrived.
Your Download everything copy. When you use Download everything (Export Your Archive in the older version of the app), we make a copy of your archive on our servers for you to download. It holds what was in your archive at that moment, including recordings you delete later, until you use Download everything again. Deleting your account removes this copy too.
Copies outside our systems. Copies outside our systems are not ours to delete: emails and texts we have already sent, and any copy of your archive you saved to your own device with Download everything.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@getnovavo.com.
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us or updating your preferences.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at support@getnovavo.com.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, email address, and account name | YES |
| B. Personal information (California Customer Records) | Name, contact information, education, employment, and financial information | YES |
| C. Protected classification characteristics | Gender, age, date of birth, race and ethnicity, national origin, marital status | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | YES |
| F. Internet or similar network activity | Browsing history, search history, online behavior, interest data | YES |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory, or similar information | Audio, video or call recordings created in connection with our business activities | YES |
| I. Professional or employment-related information | Business contact details, job title, work history | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn to create a profile about preferences and characteristics | NO |
| L. Sensitive personal Information | Account login information and biometric data | YES |
We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
You have rights under certain US state data protection laws. These rights include:
To exercise these rights, you can use Settings in the app, or Profile in the older version of the app, email us at support@getnovavo.com, or refer to the contact details at the bottom of this document.
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@getnovavo.com. We will inform you in writing of any action taken or not taken in response to the appeal.
We collect and process your personal information under the obligations and conditions set by New Zealand's Privacy Act 2020 (Privacy Act).
This Privacy Notice satisfies the notice requirements defined in the Privacy Act.
If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:
At any time, you have the right to request access to or correction of your personal information. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of New Zealand's Privacy Principles to the Office of New Zealand Privacy Commissioner.
Every recording you keep in NOVAVO is turned into text automatically by a transcription service from OpenAI that does not keep the audio, and OpenAI's tools then read that text to sort it into stories and give each one a title. This is how your book gets written, so it cannot be switched off for a recording you keep. The name of the file on your device is never sent to OpenAI.
Some writing helpers send the text of your stories to OpenAI only when a family member taps them: a story summary, chapter suggestions, a draft introduction, timeline tags, and the whole-book builder. Messages typed into the help chat are sent to OpenAI too, which writes the replies. OpenAI processes this data according to their API data usage policy and does not use your content to train their models.
When you share a book with family members or other listeners, they will be able to access the audio recordings and content within that book. You control who has access through the share link feature, and you can revoke access at any time.
Your audio recordings may contain voices, names, or personal information of other individuals (e.g., family members mentioned in stories). By uploading recordings, you confirm you have the right to share this content and that any individuals featured are aware their voices and stories are being stored and potentially shared through our platform.
When an order is placed with us, our store (Shopify) sends us the email address, the order number, what was ordered and when, and that creates the account. You will be notified via activation email. By activating your account, you consent to this Privacy Policy.
You retain full ownership of all audio recordings, transcripts, and content you upload. NOVAVO does not claim ownership of your content. We require a limited license to store, process, transcribe, and deliver your content solely for the purpose of providing our services.
While NOVAVO is designed to help preserve family stories, we do not guarantee permanent or indefinite storage of your content. We recommend keeping local copies of your original audio recordings. In the event of service discontinuation, we will make reasonable efforts to provide you with your data before termination.
Your recordings may contain voices of other individuals, including minors (e.g., family members in stories). By uploading such content, you represent that you have appropriate consent from those individuals or their guardians, and you accept responsibility for the personal data of third parties contained in your recordings.
Some families choose to have their questions delivered by text instead of by email. This section explains what we collect to do that, what we keep, and how to stop the texts.
The number, and who gives it to us. When a family sets up a Digital Legacy Book, they tell us how to reach the person who will be answering the questions, usually their mother or father. If they choose text, they give us that person's mobile number, in international format, along with a first name and a time zone. We use it for one thing: sending that person the questions their family has chosen, with a link to record an answer. We do not sell it. We do not use it for advertising. We do not text a number that was given to us for anything else.
Consent comes first, every time. We do not send an automated text to anyone who has not agreed with us directly. The very first message always comes from the family's own phone, not from our system. It carries a link. When the person opens that link, reads what they are agreeing to, and taps to agree, we record that consent, and only then can our system text them. Agreeing to receive texts is not a condition of buying anything, and it is never assumed from a purchase.
What we send and how often. The texts carry a question the family has chosen and a link to record the answer. The family controls the pace, so the real number varies. We do not send promotional or marketing texts on this program. Automated texts go out only between 9:00 and 21:00 in the recipient's own time zone.
Message and data rates may apply, depending on the mobile plan. We do not charge anyone for a text.
How to stop. Every message we send carries a link that stops the texts with one tap. Where our texts come from a phone number, replying STOP works too, and in French, ARRET. Where the message comes from the name NOVAVO rather than a number, replies cannot reach us, the message says so plainly, and the link is the way to stop. Either route stops the texts right away. Stopping the texts never deletes a recording, a story, or an account. Nothing the family has saved goes away.
Help. Reply HELP where replies are supported, or AIDE or INFO in French, and you will get a reply with who we are and how to reach us. You can always email support@getnovavo.com. Every question page and stop page carries our contact details and a link to our privacy policy.
What we keep, and for how long.
Sharing. Text messaging originator opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes. In plain words: the fact that someone agreed to receive our texts, and the phone number that agreement is attached to, stay with us. The only company that ever handles the number is the messaging provider that carries the message to the phone, and only in order to deliver it. Mobile carriers handle our messages the way they handle any text.
Where texting is available. The United States. In other countries we cannot send the questions by text, so a family there can text the question from their own phone, and email works fully.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at support@getnovavo.com or contact us by post at:
Evjen Legacy AS
Ammerudgrenda 166
0960 Oslo, Norway
support@getnovavo.com
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, go to Settings in the app, or Profile in the older version of the app, or email us at support@getnovavo.com.
This Privacy Policy was created using Termly's Privacy Policy Generator.